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What is Learn 2 listen?

What is Learn 2 listen?

One in five people of working age experience a mental health problem.

This program helps employers understanding mental health.

What is Learn 2 Listen?



Dublin Samaritans developed the ‘Learn 2 Listen’ (L2L) workshop as part of our corporate programme.


The objective of the workshops is to give managers a better understanding of mental health support in the workplace and to give them the knowledge and tools to provide emotional support to colleagues.


The workshop is based on Samaritan’s extensive body of knowledge and experience in active listening skills gained over 50 years in our Dublin branch.

Trained volunteers deliver the workshop to small groups of employees to ensure that participants are personally supported throughout. Topics covered in the workshop include understanding emotional health, the stress continuum, barriers to listening in the workplace, active listening tools and demonstrations.

The workshops are interactive and experiential involving roleplay with trained Samaritans and colleagues. Participants will witness and experience ‘active listening’ and support techniques from volunteer demonstrations and will get the opportunity to try these new skills in small, supportive breakout groups.


The online workshop experience is designed to replicate an inhouse workshop as much as possible, is led by experienced Samaritan volunteers. The workshops to date and have been very well received by attendees.


The volunteers who deliver the course do so is delivered on a voluntary basis and all proceeds from the workshops go going towards running costs of the free phone service throughout Ireland.


Media Library - IBEC Keep Well Initiavite


Topics also align to the IBEC KeepWell accreditaction guide


Dublin Bus

Our staff to better understand how to provide emotional support in their work context and has given them the confidence to apply these new techniques in their day to day working environments.

Vivienne Kavanagh, Employee Development and Equality executive at Dublin Bus

An Post

Dublin Samaritans are the experts when it comes to offering that all-important listening ear.The workshops have provided a toolkit for our managers which is beneficial and practical.We know that the volunteers delivering the course are also working on the ground. They’ve heard every problem imaginable in their 50 years in Ireland.

An Post

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